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TERMS &

CONDITIONS

All guests must abide by the following the terms and conditions of the property.

BOOKINGS AND QUOTES

Bookings can be made online at www.capegatewaymotel.com.au or by calling the Cape Gateway Motel on 07 4223 1207. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

PAYMENT POLICY

Reservations are not considered confirmed until a valid credit card is recorded against the booking for the duration of the stay. The Cape Gateway Motel reserves the right to cancel any reservations where credit cards are invalid, declined or deposits have not been paid in accordance with the terms and conditions. Please see below to determine applicable deposit for your booking.

GENERAL BOOKINGS

Full payment is collected 48 hours prior to reservation to confirm the booking.

SECURITY DEPOSIT

A security bond maybe required at time of check-in. Your credit card will be debited in the event of damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a $200 cash deposit will be required on check-in.

PAYMENT OPTIONS

Payments are accepted by credit cards, Visa, MasterCard, or EFTPOS. All payments are only accepted in AUS dollars.

RATES & CHARGES

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until a deposit is received or a valid credit card is provided at the time of the booking

CANCELLATION TERMS & CHARGES

If you cancel your booking 48 hours or more before your scheduled arrival there will be no charge*. Any cancellations received within 48 hours of arrival will incur the first night’s fee and any applicable non-refundable deposit. Management reserves the right to cancel any reservation when payment has not been received. Applies also to no shows. Any cancellations, requests for refunds or credits as a result to updated COVID-19 restrictions are subject to management discretion.
*Group bookings and special event bookings have a separate policy. Refer below.

CHANGES TO THE SERVICE

The Cape Gateway Motel reserves the right to change or modify the booking, products, rates, services, and terms described at any time without notice and without liability.

IDENTIFICATION

A current driver’s license, or passport must be presented upon check in.

GROUP BOOKINGS

The Cape Gateway Motel does not allow group bookings. A group booking is considered a reservation of 3 or more rooms. Management reserves the right to cancel any group booking made online without prior approval. For larger bookings a 10% deposit is required at the time of booking with 50% deposit collected 1 month prior. One-month cancellation policy applies.

SPECIAL EVENTS

Any room booked during a special event are subject to minimum night stay is required applicable to that event and are classed as pre-paid bookings. Full non-refundable payment at booking. Special events are Field days. Christmas, new year’s, music festivals, rodeos, or any other special/annual event in the area. Any cancellations, requests for refunds or credits as a result to updated COVID-19 restrictions are subject to management discretion and will be dependent on re-selling the rooms

CHILDRENS PRICES

Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding.

AGE POLICY

Only guests 18 or over are permitted to reserve accommodation. Minors must be always accompanied by an adult.

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

CHECK IN & CHECK OUT

Standard check in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be arranged prior to arrival. Fees apply.

CLEANING

On departure your room is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

SMOKING

Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms, you will be charged an additional $220 for a specialized clean to eliminate odors. Staff can direct you to designated smoking areas.

PETS

Pets are not permitted on the property unless approved by management prior to arrival. Pet Policy Terms and Conditions apply and if terms are breached will incur penalty fees and possible eviction.

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

LOST PROPERTY

The Cape Gateway Motel is not responsible for any property left by a guest at the premises (Please check all wardrobes and drawers before vacating the property). If items are found after departure, The Cape Gateway Motel will hold the item for two weeks. After this time, items are donated to charity. Guests are to contact reception on 07 4223 1207 or email reception@capegateway.com.au to discuss item pick up.

TRAVEL INSURANCE

We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled, loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR

Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other Motel Nomad guests and neighbors including Disruptive noise, excessive drinking or large gatherings will not be tolerated and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES

Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not
to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location

LOCKOUTS & LOSS OF KEYS

Loss of keys will incur a $55.00 replacement charge. After hours callouts to allow access will incur a charge of $55.00.

COMMERCIAL USE

No commercial photography pr filming is permitted without management approval. The Cape Gateway Motel is open for location hire at request. All enquiries must be submitted in advance to management and terms negotiated prior to arrival.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses, and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline
or alteration of the airline or aircraft type; closed or congested airports or ports, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

REFUSAL OF ENTRY

Management reserves the right to refuse return guests who have caused damage or disruption to the motel and its guests on a previous stay and/or guests who have been evicted from other accommodation providers for same reasons or criminal behavior.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorize us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS

The terms and conditions of booking are subject to change without notice